Refund policy

Return & Refund Policy

If you are not happy with your purchase, we will accept a return of a unused product within 14 days (we extend this to 28 days within any lockdown period). Once we receive the returned item West Design Products Ltd will then give a full refund.

Please allow 1-2 weeks for your return to be processed.

West Design Products Ltd will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.